Evaluation in training is always elusive. When participants are asked about the program, the answer is always, “excellent, good, ok, or so-so”. What does this mean in terms of improvement? Are there improvements shown at the workplace? At the organization level how can one tell that the individual has contributed towards organizational growth. This program will enlighten us how evaluation for training effectiveness could take place.


Purpose of Evaluation

  • why evaluate training
  • providing feedback
  • exercise control
  • intervention and power game

Approaches to Evaluation

  • goal based evaluation
  • responsive evaluation
  • systematic evaluation
  • pre-program evaluation

The Four Levels of Evaluation

  • evaluating reaction
  • evaluating learning
  • evaluating behavior
  • evaluating results

Issues of Evaluation

  • objectivity of evaluation
  • presenting an evaluation report
  • utilization of findings
  • ethical issues

Evaluating the Training Process

  • the training model
  • three levels of analysis
  • sequencing learning experiences
  • training in its context

How to Evaluate Knowledge Changes due to Training

  • measuring changes in knowledge levels of knowledge testing knowledge gain ratios follow-up knowledge based programs

Measuring Changes in Levels of Skills

  • levels of skills testing levels of skills profiling skills follow-up skills based programs

Changes in Attitudes & Behavior

  • attitude change vs behavior change reactions to programs learning reviews vs behavior analysis changes in levels of effectiveness

Target Participants
CEOs, HR Managers / Executives, Training Managers / Executives

Lectures, case studies, syndicate work, exercises

Administrative Details
Duration           : 2 days
Time                 : 9.00am – 5.00pm
Venue               : To be announced
Fee                   : RM1,985.00
Facilitator          : Dr Balan Dass 016 – 227 0057
Registration       : Contact Program Manager, Tong How Lit.
Tel                     : 03 – 79552382

About the Facilitator:

Dr Balan Dass holds a Ph.D in Adult and Continuing Professional Education from University Putra Malaysia, a Master in Education, majoring in Training & Development from University of Sheffield, UK. He specialises in the areas like behavioural sciences, human resources, training and development and continuing education. He also teaches at tertiary level conducting classes at DBA and Masters’ levels.

He is a member and the Vice-President of the Malaysian Institute of Human Resource Management, a Certified HR Practitioner (CHRP), an approved trainer of Pembangunan Sumber Manausia Berhad and the Consultant for the National Human Resource Centre, Malaysia