Employees are the most important asset of an organisation because they are the critical success factors that spearhead its success. In order for organizations to meet company goals and objectives, it is imperative for employees to be “turned on” and be highly motivated. A vital ingredient in developing a successful company is the application and implementation of good and sound human resource practices.

CONTENTS

MODULE 1-THE HUMAN RESOURCE FUNCTION

The Various Facets of HRM

Roles and Responsibilities of the Various Functions of HRM

Human Resource Policies and Procedures Development.

Human Resource Information Systems.

Change Management and Communicating Changes

MODULE 2- RECRUITMENT & SELECTION

The Importance of Job Analysis

Writing Job Description and Job Specification.

The Steps in Recruitment.

Interviewing and Selection of Candidates

Interview Techniques

Induction/Orientation

MODULE 3- MANAGING PEOPLE AND BEHAVIOR

What is organization behavior

Contributing disciplines to OB

OB and Management

Management Roles v Skills

Challenges of OB and people management

MODULE 4-PERFORMANCE MANAGEMENT

Performance Appraisal and Performance Management

Purpose of Performance Appraisal

Components of an Effective Appraisal System

Errors in Appraisal Ratings

Conducting an Effective Appraisal

Developing a Performance Improvement Plan

Coaching and Feedback

MODULE-5 LEARNING AND DEVELOPMENT

Understanding the training cycle

Importance of training

Conducting a TNA

Design and Deliver Training

Evaluation of Training.

MODULE 6 ESSENTIAL LABOUR and INDUSTRIAL RELATIONS

Contracts of Service v. Contract for Services.

Termination and Breach of Contract.

Liabilities & Obligations of Employers

Employee benefits according to EA

Law of Dismissal

MODULE 7 GRIEVANCE HANDLING & DISCIPLINE

Types of Grievances

Causes and Symptoms of Grievances

The Grievance and Disciplinary Procedure

Minimizing Grievances and the Role of Line Management.

Domestic Inquiry Procedures

Punishment in Disciplinary Cases

Target Participants:

All line managers, supervisors, team leaders.

 

Methodology:

mini lectures, group discussions and syndicate work

Administrative details:

  • Duration          : 2 days
  • Time                : 9.00am – 5.00pm
  • Venue              : To be announced
  • Fee                   : RM1,950.00
  • Facilitator          : Dr Balan Dass 016 – 227 0057
  • Registration      : Contact Program Manager, Tong How Lit.
    Tel                    : 03 – 7955 2382

tonghowlit@chelseainternational.com.my

About the Facilitator:

Dr Balan Dass, holds a Ph.D in Adult and Continuing Professional Education from University Putra Malaysia, a Master in Education, majoring in Training & Development from University of Sheffield, UK.

He specialises in the areas like behavioural sciences, human resources, training and development and continuing education. He also teaches at tertiary level conducting classes at DBA and Masters’ levels.

He is a member and the Vice-President of the Malaysian Institute of Human Resource Management, a Certified HR Practitioner (CHRP), an approved trainer of Pembangunan Sumber Manausia Berhad and the Consultant for the National Human Resource Centre, Malaysia.