Leadership is a concept that is both current and timeless. In one form or another, the leadership process has been central to human interaction since the dawn of society. Excellence in leadership requires the ability to interact and attract capable people, motivate them to solve problems that arise in today’s ever changing environment. Effective leadership is rare.


  1. Leadership Development

Leadership is a Process not a Position

What is leadership, characteristics, traits, behaviors

Types of leaders, transformational and transactional

Myths that hinder leadership development

  1. Leadership in Managerial Context

Leadership: leader, follower and situation

Looking at leadership through several lenses

The interactional framework for analyzing leadership

Difference between leadership and management

  1. Types of Leadership

Leadership, power and vision

The motive to lead

Leader as visionary or motivator

Organizational climate and leadership

Patterns of leadership

The role of values and ethics

  1. The Changing Environment

Leadership and change

Leadership and management

Approaches to organizational change – rational, emotional

Charismatic leadership

Transformational v transactional leaders

Leading change

Change or perish

  1. Empowerment

Leadership authority

Servant leadership

Empowerment at the workplace

The leadership report card

  1. The effectiveness in leading

Leadership mind and heart

Leader capacity vs competence

Leadership mental models

Courage and moral leadership

  1. Leading the way

Leadership and innovation

Role of creativity and leadership

Seeing things in new ways

Leadership and diagnosing high performance problems

The coach as a leader

  1. Leadership in action

The leader as a social architect

Using the six thinking hats and action shoes

Managing conflicts

Managing meetings

Stress management

  1. Issues in leadership

Challenge and charge

Key areas of leadership

Developing individual style

Target Participants:

Division Head, General Managers, Department Heads, Supervisors.


mini lectures, group discussions and syndicate work

Administrative details:

  • Duration : 2 days
  • Time : 9.00am – 5.00pm
  • Venue : To be announced
  • Fee : RM1,950.00
  • Facilitator : Dr Balan Dass 016 – 227 0057
  • Registration : Contact Program Manager, Tong How Lit. Tel: 03 – 7955 2382



About the Facilitator:

Dr Balan Dass, holds a Ph.D in Adult and Continuing Professional Education from University Putra Malaysia, a Master in Education, majoring in Training & Development from University of Sheffield, UK.

He specialises in the areas like behavioural sciences, human resources, training and development and continuing education. He also teaches at tertiary level conducting classes at DBA and Masters’ levels.

He is a member and the Vice-President of the Malaysian Institute of Human Resource Management, a Certified HR Practitioner (CHRP), an approved trainer of Pembangunan Sumber Manausia Berhad and the Consultant for the National Human Resource Centre, Malaysia.